This Privacy Policy explains how kaya99 ("we", "platform" or "this website") collects, uses, stores and protects your personal information when you use our services at kaya99.one. By registering an account or continuing to use this platform, you agree to the terms set out in this policy.
🔒 We take the trust you place in us seriously. Every data-related decision is made with user security and privacy as the priority.
1. Information We Collect
When you interact with kaya99, there are several categories of information we may collect depending on your activity on the platform.
1.1 Information You Provide Directly
During the account registration process and day-to-day use, you may provide us with the following information:
- Full name as stated on your identity card (MyKad)
- Identity card number or valid identification document
- Date of birth (for age verification of at least 21 years old)
- Active email address
- Mobile phone number
- Residential address
- Payment method details (Touch 'n Go eWallet, DuitNow, FPX, Boost, or cryptocurrency account)
1.2 Information Collected Automatically
While you browse the kaya99 platform, our system automatically records technical data needed to maintain service stability and security:
- Your device's IP address
- Web browser type and version
- Device operating system
- Pages visited and time of visit
- Game activity and transaction records
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | Identity and age verification |
| Contact Information | Email, mobile number | Account communication and support |
| Financial Data | Deposit method, e-wallet number | Processing deposits and withdrawals |
| Technical Data | IP address, device type | Security and fraud prevention |
| Activity Data | Game records, betting history | Compliance and responsible gambling |
2. How We Use Your Information
kaya99 uses the information collected for the following purposes, which are directly related to delivering our services:
- Creating and managing your player account
- Verifying your identity and confirming you meet the minimum age requirement of 21 years
- Processing deposits and withdrawals via your chosen payment method
- Providing customer support via live chat and email in Malay and English
- Notifying you about account updates, transactions and relevant promotions
- Monitoring activity to detect fraud, money laundering and other security threats
- Ensuring compliance with international licensing requirements
- Conducting platform analytics to improve the user experience
kaya99 does not use your information to make automated decisions that materially affect your rights without appropriate human review.
3. Sharing With Third Parties
kaya99 does not sell, rent or trade your personal information to outside parties for marketing purposes. However, we may share your data with selected third parties in limited circumstances:
3.1 Payment Service Providers
To process your financial transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrencies such as USDT, BTC and ETH, relevant payment information will be passed to approved payment processors. These providers are bound by strict confidentiality agreements.
3.2 Game Providers
The kaya99 platform works with game software providers to offer slots, live casino and other games. Minimal game data may be shared with these providers for technical and game audit purposes.
3.3 Legal Requirements
kaya99 reserves the right to disclose your information to relevant authorities when required by law, court order, or to protect the rights and safety of other users.
⚠️ Any third-party request to obtain kaya99 user data that does not meet the above conditions will be refused entirely.
4. Cookies and Tracking Technologies
kaya99 uses cookies and similar technologies to improve platform functionality and the user experience. Cookies are small text files stored on your device when you visit our website.
4.1 Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login session verification and account security.
- Functional Cookies: Store your preferences such as language and display settings for a more convenient experience.
- Analytical Cookies: Help us understand how users interact with the platform so we can improve it.
You can manage cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the kaya99 platform.
5. Data Security
kaya99 invests in robust security infrastructure to protect your data from unauthorised access, modification, disclosure or destruction.
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encryption of sensitive data stored in our databases
- Strict internal access controls — only authorised staff may access user data
- Continuous security monitoring and regular audits
- Clear incident response protocols in the event of any data breach
In the event of a security breach affecting your personal information, kaya99 will notify you via email or an in-platform notification within a reasonable timeframe.
6. Your Rights
As a registered kaya99 user, you have the following rights regarding your personal information:
Right of Access
You have the right to know what personal information we hold about you and how it is used.
Right of Rectification
You may request that inaccurate or outdated information be corrected or updated.
Right of Erasure
In certain circumstances, you may request that your personal data be deleted from our systems.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive a copy of your data in a format that can be used by other platforms.
Right to Restrict Processing
You may request that we limit how we process your data in specified situations.
To exercise any of the above rights, please contact the kaya99 support team via 24/7 live chat or email at [email protected]. We will process your request promptly.
7. Data Retention
kaya99 retains your personal information for as long as your account is active or as long as needed for the purposes stated in this policy. After an account is closed, we may retain certain records for a period determined by legal compliance requirements, including financial transaction records and identity verification.
Data that is no longer required will be securely deleted or converted into a form that cannot identify any individual.
8. Prohibition of Use by Minors
⚠️ The kaya99 platform is strictly for users aged 21 and above only. We do not intentionally collect or store personal information from any individual under the age of 21.
During registration, we require age verification through a valid identity document. If we find that information has been provided by an individual who does not meet the minimum age requirement, the account will be closed immediately and all related data will be deleted.
If you have concerns that someone under the age of 21 is using this platform, please contact us immediately.
9. Privacy Policy Amendments
kaya99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services.
Any significant amendments will be communicated to you via an in-platform notification or email. The "Updated" date at the top of this policy will always reflect the latest version. Continued use of the kaya99 platform after such amendments take effect will be considered your acceptance of the updated terms.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal information, please contact the kaya99 team through the following channels:
- Live Chat: Available 24/7 within the platform in Malay and English
- Email: [email protected]
We will endeavour to respond to all privacy-related enquiries to the best of our ability and within a reasonable time. This Privacy Policy should be read together with our Terms & Conditions and Responsible Gambling Policy for a complete picture of your rights and responsibilities as a kaya99 user.